Category Archives: #Pandemic

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Fostering Growth with Data Eco-Systems

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Fostering Growth with Data Eco-Systems

In these uncertain times of COVID-19, organizations must co-operate with each other to battle this crisis that has gripped the entire world. Public and private organizations must be ready with their data eco-systems and be prepared to share this space with their partners. This could be beneficial not just for the present but also provide a blueprint for the future and help avert such disasters. 

Before companies can reap the benefits of a data eco-system, they need to have a clear picture of how it will add value to their organization. There are 3 main ways companies can add value to their business with the help of a data eco-system: 

  • Growth: It enables companies to pursue new business opportunities.
  • Productivity: It helps organizations to optimize operational efficiency by sharing insights that can improve product design and processes.
  • Risk Reduction: Data Eco-systems pools in data from various companies which makes risk analysis easier.

How to fast-track the creation of data ecosystems?

Eco-systems can address and serve multiple business needs of an organization. Some of these are: 

  • Eliminating friction which could affect flow or supply chain behavior.
  • Add value to companies by providing insights into business segments.
  • Building partnerships that could disrupt market behavior and solve overall business needs.

How can TraQiQ help?

TraQiQ offers a range of business intelligence and analytics solutions that can help you see beyond raw data. Our experts work with a variety of third-party tools to help with data preparation, mining, management, and visualization. 

TraQiQ can help in building the right dashboards for AI-based decision-making tools or build real-time systems that monitor data feeds. Insights from this data can be used to improve customer experience, resulting in better business operations, and providing the right target audience for marketing initiatives. 

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Will Online Ordering Replace Home Cooking?

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Will Online Ordering Replace Home Cooking?

With the coronavirus lockdown keeping restaurants closed and would-be diners at home, takeaway food options are booming in India, and there are signs that the shift toward home-delivered food is here to stay. However, do not fire your cook yet? We all need a job during these crisis-driven times! 

Ordering food online has become so popular and inexpensive that it may soon edge out cooking at home as the preferred way to get a meal on the table. When time is factored in, a meal ordered online could close in or beat the cost of home-cooked food. 

Four factors that point in this direction are mentioned below: 

  • Increased ease of delivery: Apps like Uber Eats, Zomato, etc. are making online food delivery affordable, convenient, and efficient.
  • More personalization offered in ordering food online: Consumers can decide on cuisines that they would prefer on any given day-the options are limitless.
  • An influx of virtual restaurants: Cloud kitchens or commercial cooking facilities that have no physical dining space and cater only to deliver orders placed online are projected to become a $2 billion industry in India by 2024-that is up from $400 million in 2019.
  • Improved data usage by eateries: Improved data analytics help restaurants to analyze and convert data points into meaningful insights, which can help improve menus, staff training, restaurant policies, and even marketing campaigns.

As lives get busier, one of the first daily tasks that tend to take a hit is making home-cooked meals from scratch. Online ordering is growing rapidly as apps like Uber Eats make it possible to order from restaurants that previously did not offer delivery. Calling online food delivery, a “megatrend” is an understatement, as it can be an important part of our subsistence and sustenance. 

TraQiQ offers the Last mile delivery (software) product called TraQSuite which enables a complete distribution engine. It is designed to manage thousands of task workers across multiple geographies to deliver products and services to the users. The mobile apps enable data sharing, validation and measure customer satisfaction. 

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Work From Home Initiatives Take Centre Stage During COVID-19

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Work From Home Initiatives Take Centre Stage During COVID-19

With most organizations grappling with harsh COVID-19 lockdowns, the work from home option is playing a major role in ensuring that services continue uninterrupted. With rapid advancements in connectivity over the past 5 years, technology has ensured that ordinary workflow is not obstructed. 

With lockdown restrictions gradually being eased, most employees are looking forward to getting back to their offices, however, many multinational corporations like Google, Facebook etc. still have their finger on the safety button allowing employees to work from home for most of 2021. Even mid-capped and smaller companies are enjoying this flexibility and keeping their operational options open. 

Many online platforms like Zoom, Webex and Microsoft Teams have gained prominence, and even old-age applications like Skype have seen a resurgence during these times. These applications have made communication easier, more secure, and easily available to employees. 

Work from Home is widely considered to be a containment option to prevent the spread of COVID-19. Although the virus caught most companies off-guard, they responded with tact and speed and the WFH initiative has proven to be highly productive and resulted in lower operational costs. It has also given much insight into the world of remote working and how technology can be used to leverage the smooth functioning of multinationals during a crisis. 

Organizations have seen a major boost in morale with employees enjoying flexible schedules, custom working environments, etc. Productivity has increased with fewer office distractions and increased focus on the job at hand. Time and money saved on commuting is another reason for employees to rejoice. Staying indoors also means more time with loved ones or simply getting some quiet time for yourself. 

One could always argue that the grass is always greener on the other side, but with cases rising every day, 2021 may not see companies rushing to return to pre-COVID work models. 

During these uncertain times, TraQiQ offers premier AI-powered solutions for the world’s top e-commerce retailers which identifies digital transformation strategies needed by companies to serve their customers better, and trends which could have an impact on their business. 

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AI’s exponential growth due to COVID-19

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AI’s exponential growth due to COVID-19

Tackling the COVID-19 pandemic has required the support of many emerging technologies like Artificial Intelligence (AI), Internet of Things (IoT), Big Data and Machine Learning (ML). Here, we aim to delve into the role of Artificial Intelligence (AI) as a decisive technology to analyze, prepare us for prevention, and fight against the COVID-19 pandemic.

Has Corona virus made AI a household name? Many feel that AI is still in its infancy, whereas many tech experts would agree that AI has crossed its nascent stages of development and is ready to be assimilated into the mainstream. Organizations are in dire need of decision-making technologies which can perform real-time operations and help by giving proper suggestions which would save both time and effort. 

AI has seamlessly crossed over from mere prediction of recommended movies on Netflix or suggesting what to shop on Amazon. It is seen as a major force in driving digital transformation and for facilitating progress for many businesses across the globe. Its use and application across different industry verticals is set to grow exponentially as tech resources become more affordable and easily available. 

Organizations, especially those in the medical industry would most likely continue with their research on ways to tackle the pandemic with the help of emerging technologies like AI and capitalize on opportunities and solutions that it has provided, for a better future. This result-oriented tech is used for proper screening, analysis, prediction and tracking of data related to the current pandemic. 

Being an evidence-based medical tool, AI has the potential to improve the planning, treatment and reported outcomes of various COVID-19 cases. Powered by super-computers and backed by masses of data, it works in a proficient way to mimic human intelligence and may also play a vital role in understanding and suggesting methods for the development of a COVID-19 vaccine. 

TraQiQ offers a range of business intelligence and analytics solutions that can help you see beyond raw data. Our experts work with a variety of third-party tools to help with data preparation, mining, management, and visualization. TraQiQ can help in building the right dashboards for AI-based decision-making tools or build real time systems that monitor data feeds. Insights from this data can be used to improve customer experience, result in better business operations, and provide the right target audience for marketing initiatives. 

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Learning Management Systems: Where are we Headed?

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Learning Management Systems: Where are we Headed?

The Covid-19 pandemic brought the world of eLearning or online learning into sharp focus. Online tools and platforms from Khan academy to Ted talks have shaped schools and corporate learning. 

There has been a tremendous rush towards figuring out the appropriate set of tools. Even core collaboration tools like Slack and Microsoft Teams have seen significant use. Video conferencing has moved from the world of corporate meetings to everyday education. Students are getting lessons, sharing screens and learning new stuff together – all sitting at home. 

It is quite normal for a Learning Management System (LMS) to have a set of features for Program administration, managing classes & teachers, content management and student tracking. There are interesting differentiators. Some programs allow teachers to focus on remedial learning. Identifying & assisting slow and fast learners with unique tools and content defined for them. 

More advanced systems provide analytics and algorithms to automate recommendations for students and content. This is an area where AI/ML can help. By understanding the learning patterns of a specific student, an advanced LMS can help in picking the right content to get them to their targeted skill level. These automated recommendations can put a lot of pressure on a teacher. In addition, an effective system enables the students to make rapid progress. Certain forms of education are based on repetitive activities of a similar sort. This is another area where an “Intelligent” LMS can offer interactive learning to build and solidify specific skills. 

LMS systems provide a level of monitoring, control and results that are hard in the manual universe. Individual attention, technical advancement and cloud-based systems have enabled tremendous growth in this segment. One might even say that they are an essential part of any education program – academic or corporate. 

TraQiQ offers an excellent set of tools in the TraQLearn product suite. It enables both academic and corporate users to build, maintain and grow their education programs. 

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After Covid-19

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After Covid-19

Many folks have provided good content about working during the current Pandemic. However, we should also spend some time thinking about the world that will emerge after we go back to work. Here are some thoughts to ponder. 

Work from home:

Most large technology companies are well versed with the notion of working from home, and therefore were amongst the first to send all their non-essential employee’s home. They rely on Cloud-based systems with laptops and mobile devices – making it rather easy to transition to a desk at home. It is likely that many of the smaller companies that still have in-house servers and desktop computers will need to migrate. There are a variety of Cloud-based tools like DocuSign (for signatures) that have become very popular over recent years. It is likely that this whole set of tools will now replace the physical signature. Look for the last holdouts – like some financial and government institutions to make the migration. Tools like Slack, Teams, and Zoom will continue to grow rapidly as they enable collaboration, conferencing, and getting the work done ANYWHERE. 

Employee or contractor:

Do we really need to have categories that differentiate between employees and contractors? We have seen the rapid growth of companies like Uber and Lyft where people work at their preferred time and pace. They get paid based on the results they deliver. Historically many salespeople have been compensated the same way – commission on the sales that they bring in. Similarly, as we look at other roles like Customer Service, there is every reason to believe that huge chunks of that function will also move to a task-based model.

Going to work:

There will be changes in how we work. In addition to some work moving to a home, we will also see more compensation models based on task/activity, as opposed to a standard salary. This will also result in a reduced need for office space. Perhaps the We Work type of shared space providers will do better. Expect to get a lot more questions from employees around reimbursement for their home internet, or desk. While most of us will return to our desks at the office, be ready for enhanced workplace safety considerations – not just disinfect/sanitize the space. Expect a huge investment in enhanced electronic safety making sure that all business is done in a secure manner – irrespective of where people are working. 

Business travel:

when we start traveling again, will the middle seat on a plane be empty? Will we see scanners at airports that automatically check everyone all the time? There are likely to be significant changes to the way we maintain, clean and disinfect. However, it is very clear that we can be very productive working from a desk that is not in the office: video calls will replace a large part of business trips.

E-Commerce and deliveries:

We have heard from our customers. They want to invest in more eCommerce initiatives. They want to build more robust websites and communities with their customers. They want to have that direct relationship. It is critical for most companies to have that connection – and we expect significant investments in those areas.

China dependency:

Business to/from China will be impacted. We saw a change when the US imposed tariffs. A lot of companies went to other parts of Asia. We expect this trend to continue. Look for countries like India and Vietnam to do better. 

Infrastructure:

During a recent call, our partner in Columbia had internet speed of 0.45MBPS, and the call dropped a couple times. This is a huge productivity issue. Expect to see much more investment in this area. It is going to be critical for most governments – national and local, as they provide their workers with a better work environment.

There are many areas where the TraQiQ team can help – designing, building, migrating and running cloud-based technology platforms that make your team productive, and keep your customers happy. The TraQSuite product can help build out the task-based model for your business. 

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Lessons from the Pandemic

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Lessons from the Pandemic

How organizations responded to the Corona Virus pandemic provides a useful framework for digital transformation initiatives. 

The Pandemic has created entirely new paradoxes for organizations in the middle of digital transformation projects. For example, some companies had to move from Customer Service agents based in call centers to home-based workers trying help with mission critical problems. Digital transformation must be chartered with solving these types of problems. Solving them needs to be based on solid data and AI-driven insights. The better the data and analytics, the more powerful the customer results. 

Gartner predicts that by 2025, customer service organizations that embed AI in their customer engagement center platforms will increase operational efficiencies by 25%, revolutionizing customer care in the process. Customer service is often where digital transformation strategies fail due to a lack of real-time contextual data and insight. Companies like Amazon have taken the lead in this area using machine learning to allocate human agents. Innovative tools like chatbots, NLP and many other technology solutions are improving processes, data collection and the eventual customer experience.

Similarly, in the world of sales, we have seen a plethora of solutions that have been rolled out in recent times. Tools for video contact, social media for targeting and reaching customers. 

Recent research by Price Waterhouse Cooper found that 78% of consumers were influenced by social media in some way when purchasing. Tools like CRM, online presentations, digital documentation etc. are critical. However, by creating an organizational structure around content and an environment to measure its consumption, buyer interest and purchasing intent can be gauged and influenced to convert sales. With digital transformation now more of a necessity than a choice for global organizations, sales leaders are integral to selling success.

A successful digital transformation strategy is just as much about changing company behaviors to adapt to customer trends, as it is about a shiny new product that promises to radicalize how an organization conducts business. This is where TraQiQ can help businesses identify trends that will impact their business and get ready to serve their customers better. 

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